At Outdoor Clothing, we stand behind our expedition-ready gear with the same confidence we ask you to place in your equipment when you’re miles from civilization. If your purchase doesn’t meet your wilderness standards, we’ll make it right.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original, unused condition
  • With all tags attached
  • In the original packaging (especially important for technical gear like Insulated Jackets or Gaiters)

Non-Returnable Items: For safety and hygiene reasons, we cannot accept returns on Full Cushion Socks, Base Layers, and Gloves unless they arrive defective.

How to Initiate a Return or Exchange

Follow these steps to return your gear:

  1. Contact Us within 15 days of delivery at [email protected] with your order number and details about the item you wish to return or exchange.
  2. Wait for Authorization – Our gear specialists will respond within 24-48 hours with return instructions.
  3. Pack Securely – Use the original packaging when possible. For fragile items like Bear Hunting Essentials kits, add extra padding.
  4. Ship Back – Send your return to:
    Outdoor Clothing Returns
    2709 Worley Avenue
    Charlottesville, US 22901
  5. Track Your Package – We recommend using a trackable shipping service.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective. For exchanges, we’ll cover the shipping cost to send your replacement item.

Refund Timeline & Method

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Timing:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Exchange Process

For exchanges (size, color, or different product):

  1. Follow the same return process above
  2. Clearly state your desired exchange item in your initial email
  3. We’ll ship your new item once we receive the return

Exchanges ship via standard shipping unless you request expedited service (additional charges apply).

Damaged or Defective Items

If your Crispi Boots or Sitka Jacket arrives damaged:

  1. Take photos of the damage
  2. Contact us immediately at [email protected]
  3. We’ll arrange a prepaid return label if needed

Return Request Template

Use this template when contacting us about returns:

Subject: Return Request – Order #[Your Order Number] Dear Outdoor Clothing Team, I would like to return/exchange the following item from my order #[Your Order Number]: Product Name: [e.g., “Blaze Orange Jacket – Size L”] Reason for Return: [e.g., “Size exchange needed”/”Product not as described”] [For exchanges, please specify desired replacement: e.g., “I would like to exchange for the same jacket in Size XL”] Order Date: [MM/DD/YYYY] Delivery Date: [MM/DD/YYYY] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Number]

International Returns

For adventurers outside the U.S. (excluding some Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Allow extra time for international shipping

Questions? Our gear specialists are ready to assist at [email protected]. We’re committed to ensuring your Outdoor Clothing experience matches the reliability of our expedition gear.