At Outdoor Clothing, we’re committed to equipping serious outdoor enthusiasts with premium gear and exceptional service. Below you’ll find answers to common questions about our products, shipping, returns, and more.
Product Questions
What types of outdoor gear do you specialize in?
We specialize in professional-grade outdoor apparel and equipment including hunting essentials (like blaze orange gear), technical layers (base/mid layers, insulation), footwear (hiking shoes and boots), and accessories (gaiters, gloves, headwear). Our gear lists curated by experts like Aron Snyder, Dan Staton, and Gordon Buck represent field-tested selections.
How do I choose between insulated and non-insulated gear?
Our Insulated products are designed for cold-weather expeditions, while our standard gear is optimized for versatility. Consider your typical climate and activity intensity – our gear lists provide expert recommendations for various conditions.
Are your products field-tested?
Absolutely. Every Sitka jacket, Crispi boot, and pair of Full Cushion Socks we carry has been vetted by our team and professional outdoorsmen. We encourage customers to test gear in real conditions during our 15-day trial period.
Shipping & Delivery
Where do you ship?
We ship worldwide except to Asia and select remote regions. Our headquarters in Charlottesville, VA serves as the hub for all global shipments.
What are my shipping options?
Standard Shipping (Recommended for Urgent Needs):
– Carrier: DHL or FedEx
– Delivery Time: 10-15 days after dispatch
– Cost: $12.95 flat rate
Best for: Hunters preparing for seasonal openings or hikers with upcoming trail dates
Free Shipping (For Budget-Conscious Adventurers):
– Carrier: EMS
– Delivery Time: 15-25 days after dispatch
– Cost: Free on orders over $50
Best for: Gear upgrades when you have more planning time
How quickly do you process orders?
Our warehouse team processes all orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information as soon as your gear is dispatched.
I need gear urgently – can you expedite my order?
Contact us immediately at
[email protected] if you require rush processing. While we can’t guarantee delivery times, we’ll make every effort to accommodate time-sensitive adventures.
Returns & Exchanges
What is your return policy?
We stand behind every product we ship. If any item doesn’t meet your expectations, you have 15 days from delivery to initiate a return. Items must be in original, unused condition with tags attached.
How do I initiate a return?
Email our customer service team at
[email protected] with your order number and reason for return. We’ll provide return instructions and a prepaid label when applicable.
Can I exchange an item for a different size?
Yes, we accommodate size exchanges within the 15-day window provided the item is unworn with original tags. Contact us immediately upon receiving your order to arrange an exchange.
Payments & Accounts
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store complete payment details on our servers.
Do you offer gift cards or certificates?
Not currently, but we’re working on implementing this feature for future expeditions!
Additional Questions
How can I contact customer service?
Our gear experts are available via email at
[email protected]. We typically respond within 24 hours on business days.
Do you offer product recommendations for specific activities?
Yes! Explore our Gear Lists section curated by professional outdoorsmen like Aron Snyder, Dan Staton, and Gordon Buck for activity-specific recommendations.
What makes Outdoor Clothing different from other retailers?
We combine expedited global delivery with expert-curated selections of field-proven gear. Unlike general outdoor retailers, we focus specifically on the needs of serious hunters, hikers, and wilderness professionals.
“Our gear performs when it matters most – and so does our service. From blaze orange safety wear to insulated gaiters, we ensure your essential equipment arrives with time to prepare for your next challenge.” – The Outdoor Clothing Team
